Man and Van Maida Vale Terms and Conditions

These Terms and Conditions govern all services provided by Man and Van Maida Vale. By requesting, booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Service means any removal, man and van, transport, loading, unloading, packing, or related service provided by us.

1.2 Customer means the person, company or organisation requesting or paying for the Service.

1.3 Goods means all items, belongings, furniture, personal effects, equipment and property which are subject to the Service.

1.4 Working Day means any day other than Saturday, Sunday or public holidays in the United Kingdom.

1.5 Agreement means the contract between us and the Customer, comprising these Terms and Conditions and the booking confirmation.

2. Scope of Services

2.1 We provide man and van and removal services including, but not limited to, domestic moves, small office moves, collection and delivery of items, and related transport services.

2.2 Any description of services given verbally or in writing is for guidance only and does not form a binding commitment unless expressly stated in the booking confirmation.

2.3 We reserve the right to refuse to carry any Goods which we reasonably believe to be unsafe, illegal, hazardous, or in breach of these Terms and Conditions.

3. Booking Process

3.1 A booking may be requested by the Customer via our enquiry channels. A booking is not confirmed until we have accepted the details, provided a price, and the Customer has indicated acceptance of the price and these Terms and Conditions.

3.2 When requesting a booking, the Customer must provide accurate and complete information including, where applicable, the addresses, access details, parking arrangements, type and approximate quantity of Goods, and any special handling requirements.

3.3 Our quotation or estimated price is based on the information supplied by the Customer. If at the time of the Service it becomes apparent that the information was incomplete or inaccurate, we reserve the right to adjust the price accordingly.

3.4 Any booking is subject to availability of vehicles and staff. We may refuse or cancel a booking at our discretion, in which case any pre-paid sums for unused services will be refunded to the Customer.

4. Estimates and Pricing

4.1 Prices may be provided as fixed quotes or estimates. An estimate is not a guaranteed price and may be adjusted to reflect the actual time taken, distance travelled, labour required or nature and volume of Goods.

4.2 Unless expressly stated otherwise, our prices exclude charges such as congestion charges, tolls, parking fees, fines, storage fees and additional labour costs, which remain the responsibility of the Customer and may be added to the final invoice.

4.3 Additional charges may apply where:

a the Customer requests extra services or changes to the Service on the day of the move;

b access is more difficult than stated, for example due to stairs, narrow corridors, lack of lifts or long carrying distances;

c loading or unloading is delayed by circumstances beyond our reasonable control;

d the nature, size or quantity of Goods is different from that described at the time of booking.

5. Payments and Invoicing

5.1 The Customer agrees to pay all charges for the Service in accordance with the payment terms notified at the time of booking.

5.2 We may require a deposit or full prepayment prior to the Service. Where a deposit is required, the booking will not be confirmed until the deposit has been received.

5.3 Unless otherwise agreed in writing, any balance due is payable immediately on completion of the Service. We reserve the right to refuse to unload Goods until full payment has been received.

5.4 Payment methods will be communicated to the Customer during the booking process. Any bank or transaction charges arising from the chosen payment method are the responsibility of the Customer.

5.5 If payment is not made when due, we may charge interest on overdue invoices at the statutory rate and may take steps to recover the outstanding amount, including reasonable costs of collection.

6. Customer Responsibilities

6.1 The Customer is responsible for:

a ensuring that all Goods are properly packed, secured and prepared for transport, unless packing services have been expressly agreed as part of the Service;

b removing and safely storing any valuables, money, important documents, jewellery, precious metals, antiques, or items of special value before the Service begins;

c arranging suitable parking at both collection and delivery points and covering any associated charges;

d ensuring that access to the property is safe, clear and reasonably free from obstruction;

e obtaining all permits, permissions and approvals necessary for carrying out the Service at the premises.

6.2 The Customer must ensure that someone responsible is present at both the collection and delivery locations to supervise and sign for the work, unless otherwise agreed.

7. Cancellations and Amendments

7.1 The Customer may cancel or amend a booking by providing us with notice prior to the agreed start time of the Service.

7.2 Where cancellation is received more than 48 hours before the scheduled start time, any prepayments may be refunded, less any reasonable administration costs.

7.3 Where cancellation is received within 48 hours of the scheduled start time, we may charge a cancellation fee, which may be up to a percentage or the whole of the expected service charge, depending on the notice given and any preparations already undertaken.

7.4 If the Customer fails to be present at the agreed time and location without prior notice, this may be treated as a same day cancellation and full charges may apply.

7.5 If we need to cancel or reschedule a booking due to circumstances beyond our control, such as extreme weather, vehicle breakdown, illness, or safety concerns, we will notify the Customer as soon as reasonably practicable and offer an alternative appointment or refund any unused prepayments. We shall not be liable for any consequential loss arising from such cancellation.

8. Loading, Transport and Delivery

8.1 We will handle the Goods with reasonable skill and care during loading, transport and unloading.

8.2 We may load and transport the Goods in such manner as we consider appropriate, using suitable vehicles and equipment, taking into account the nature of the Goods and access conditions.

8.3 The Customer must check that all required Goods have been collected before departure from the collection address and that all Goods have been unloaded at the destination. We accept no liability for items claimed to be missing after we have left the delivery address.

8.4 If no authorised person is available to receive the Goods at the delivery address, we may at our discretion either retain the Goods in our vehicle or arrange for storage at the Customer's expense until delivery can be completed.

9. Excluded and Restricted Items

9.1 Unless explicitly agreed in writing, we do not carry:

a cash, securities, jewellery, watches, precious stones or metals;

b alcoholic beverages, tobacco products, or controlled substances;

c live animals, plants or perishable goods;

d firearms, ammunition, explosives or weapons;

e hazardous, toxic, flammable or corrosive materials, including gas cylinders, paints and chemicals;

f items of exceptional value, including fine art, antiques or rare collections.

9.2 If any such prohibited items are included without our knowledge, they are carried entirely at the Customer's risk and the Customer will indemnify us against any resulting loss, damage, claim, fine or expense.

10. Liability and Limitations

10.1 We will exercise reasonable care and skill in the performance of the Service. Our liability for loss of or damage to Goods arising from our negligence or breach of contract is limited as set out in this clause.

10.2 Our total liability for loss of or damage to the Goods, however caused, shall not exceed a reasonable replacement value for the affected items, subject to an overall cap that is proportionate to the price paid for the Service.

10.3 We will not be liable for:

a loss or damage arising from faulty or inadequate packing by the Customer;

b loss or damage to the internal workings of electrical goods unless there is evidence of external impact;

c normal wear and tear, scratching, scuffing or deterioration caused by the nature of the Goods;

d loss of or damage to items not properly declared, or prohibited items as described in these Terms and Conditions;

e any indirect or consequential loss, including loss of profit, loss of use, or loss of opportunity.

10.4 We shall not be liable where loss or damage arises from circumstances beyond our reasonable control, including but not limited to accidents, severe weather, road closures, delays in traffic, or actions by third parties.

10.5 The Customer must notify us in writing of any loss or damage as soon as reasonably practicable and in any event within a reasonable period after completion of the Service, providing evidence and details of the claim. Failure to notify within such period may affect our ability to investigate or respond to the claim.

11. Insurance

11.1 We maintain appropriate cover in respect of our legal liabilities for the services we provide. This is not a substitute for full contents or removals insurance.

11.2 The Customer is strongly advised to arrange their own insurance protection for the Goods, particularly for items of high value or special sensitivity.

12. Waste, Disposal and Environmental Regulations

12.1 We are not a general waste carrier and will only remove items designated as rubbish or waste where this has been specifically agreed as part of the Service and is in compliance with applicable waste regulations in the United Kingdom.

12.2 The Customer must not present for removal any hazardous, clinical or controlled waste. Such materials must be disposed of through authorised channels.

12.3 Where we agree to remove unwanted items or waste, the Customer confirms that they are the lawful owner of such items or have the authority of the owner to dispose of them.

12.4 Any fees payable for lawful disposal, recycling centres, or waste transfer stations will be charged to the Customer in addition to our standard service charges.

12.5 We will take reasonable steps to comply with environmental obligations, including using registered facilities for disposal where required and following applicable waste handling regulations.

13. Delays and Force Majeure

13.1 While we aim to arrive and complete the Service at the agreed times, all times are estimates and are not guaranteed unless expressly stated in writing as time-critical.

13.2 We will not be liable for delays arising from circumstances beyond our reasonable control, including but not limited to accidents, extreme weather, road works, traffic congestion, breakdowns, civil disturbances or acts of government.

13.3 If a delay results in the Service extending beyond the expected duration, additional charges may apply for the extra time and labour required.

14. Complaints

14.1 If the Customer is dissatisfied with any aspect of the Service, they should raise the issue with the driver or team on the day where possible so that an immediate resolution can be considered.

14.2 Any formal complaint should be made as soon as reasonably practicable, setting out the nature of the complaint, the date of the Service, and any supporting details. We will investigate the matter and respond within a reasonable timeframe.

15. Data Protection and Privacy

15.1 We collect and process personal information about Customers only to the extent necessary to provide the Service, manage bookings, take payment and meet our legal obligations.

15.2 Personal data will be handled in accordance with applicable data protection laws in the United Kingdom. We will not sell or share personal data with third parties for marketing purposes without consent.

16. Variations and Waiver

16.1 No variation of these Terms and Conditions shall be effective unless agreed in writing by us.

16.2 Our failure or delay in exercising any right or remedy under these Terms and Conditions shall not be construed as a waiver of that right or remedy.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Service shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the Service.

By confirming a booking and using our services, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.