Terms and Conditions for Man And Van Maida Vale

These Terms and Conditions set out the basis on which Man And Van Maida Vale provides moving, collection, delivery, and related transport services in the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before using our man and van Maida Vale service or any associated removal, transport, loading, unloading, or disposal service. These terms are designed to be fair, clear, and legally sound, and they apply unless a separate written agreement says otherwise.

In these Terms and Conditions, references to “we,” “us,” “our” mean the service provider, and references to “you” mean the customer, client, booking party, or any person acting on their behalf. Where a booking is made on behalf of another person, the person placing the booking confirms that they have authority to do so and that they will ensure the other person is aware of these terms. Any variation or amendment must be agreed in writing. These terms apply to domestic and commercial jobs alike, subject to any specific service limitations, safety rules, or legal obligations that arise from the nature of the job.

The purpose of these terms is to define how bookings are accepted, how charges are calculated, how payments are made, when cancellations are allowed, what liability is accepted or excluded, and what waste regulations must be followed. They also confirm the governing law and dispute framework. Nothing in these terms affects your statutory rights under UK law. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force. The headings are included for convenience only and do not affect interpretation.

## Booking Process

A booking is only confirmed once we have acknowledged your request and, where required, issued a written quotation or booking confirmation. A quotation may be based on the information you provide, including access conditions, item volumes, floor levels, parking restrictions, and any special handling requirements. If the details change before the job begins, we reserve the right to revise the quotation. For the avoidance of doubt, a quote is not a guarantee unless expressly stated as fixed and subject to the conditions set out in that quotation.

At the time of booking, you must provide accurate and complete information about the goods, collection and delivery addresses, required date and time, and any items requiring dismantling, wrapping, lifting aids, or special care. Failure to provide correct information may lead to delays, additional charges, a revised service plan, or cancellation of the booking if we cannot safely complete the work. You are responsible for ensuring that the premises and items are ready for collection or delivery at the agreed time. This includes securing access, arranging permits where necessary, and informing us of any hazards, fragile items, or restricted access routes.

We may refuse or cancel a booking where the job is unsafe, unlawful, outside the agreed scope, or materially different from the information originally supplied. The customer must ensure that all goods are lawfully owned or lawfully possessed and that no item handed to us is prohibited, dangerous, or unsuitable for transport. We may ask for proof of identity, authorisation, or ownership where reasonably necessary to prevent fraud or unlawful disposal. Any request for changes to the booking, including a change of date, time, or destination, is subject to availability and may affect the price.

Where a parking suspension, permit, congestion charge, toll, access fee, or similar cost is required for the job, you are responsible for obtaining it unless we explicitly agree in writing to arrange it on your behalf. If we are delayed or prevented from completing the service because access is not available, the premises are not ready, or a third-party restriction applies, waiting time, redelivery charges, or aborted-job fees may apply. We will use reasonable care and skill in carrying out the service, but the accuracy of the booking information remains your responsibility.

Service performance is based on the agreed scope. If you ask us to carry out additional work on the day, such as extra lifting, multiple trips, unplanned waste removal, or extended loading, we may charge separately. Any additional charge will normally be explained before the extra work begins, although immediate safety-related actions may be taken first if necessary to protect people or property. By confirming a booking, you agree that these terms apply to the original booking and to any properly agreed amendments.

## Payments

Unless otherwise stated in writing, payment is due in full on completion of the service or in accordance with any payment schedule set out in the quotation. We may require a deposit, advance payment, or card pre-authorisation for certain bookings, especially for high-value, long-distance, same-day, or waste-related services. Accepted payment methods may vary and can include bank transfer, card payment, or other methods we specify. Cheques are accepted only if expressly agreed in advance.

All prices are stated in pounds sterling and may be quoted exclusive or inclusive of VAT depending on our tax status and the wording of the quote. If VAT applies, it will be shown separately or included in the total price as required by law. Unless clearly stated otherwise, quotes are based on normal working conditions and do not include unforeseen costs such as waiting time, stair carries beyond the agreed scope, additional labour, parking enforcement issues, or disposal charges arising from misdescribed waste. We will always try to make pricing transparent and proportionate.

If payment is not received on time, we may suspend work, withhold delivery, retain goods to the extent permitted by law, or pursue recovery of the debt and any reasonable costs associated with enforcement. Interest and statutory late payment charges may apply where legally allowed. If payment is made by a third party, you remain responsible until we have received cleared funds. Any dispute about an invoice must be raised promptly and must not be used to justify withholding payment for undisputed amounts.

## Cancellations, Amendments, and Delays

You may cancel or amend a booking by giving notice within a reasonable time before the scheduled service. The amount of any cancellation fee depends on how much notice is given, whether vehicles, staff, or equipment have already been allocated, and whether specialist arrangements have been made. If we incur costs because a booking is cancelled at short notice, those costs may be charged to you to the extent they are reasonable and directly related to the cancellation. Any deposit paid may be retained in part or in full where permitted and proportionate.

If you are not present at the agreed time, or if the job cannot proceed because access is blocked, items are unavailable, or the premises are unsafe, we may treat the booking as cancelled or aborted and apply a reasonable charge. We are not responsible for delays caused by traffic, weather, road closures, accidents, police direction, industrial action, or other events outside our reasonable control. In such cases, we will take reasonable steps to notify you and rearrange the service where possible, but time-sensitive commitments cannot be guaranteed.

If we need to cancel or reschedule due to vehicle breakdown, staff illness, safety concerns, or another genuine operational issue, we will use reasonable efforts to provide an alternative time. Our liability for cancellation is limited to the refund of any sums already paid for services not provided, unless otherwise required by law. We do not accept responsibility for indirect losses caused by rescheduling, including loss of earnings, missed appointments, or third-party penalties, except where such liability cannot lawfully be excluded.

## Liability and Care of Goods

We will exercise reasonable care and skill when handling your goods, property, and premises. However, you acknowledge that moving services involve inherent risks, including minor scuffs, scratches, or wear arising from the size, weight, shape, or condition of items and access routes. Where you request that we move items that are heavy, unstable, already damaged, or inadequately packed, you do so at your own risk unless we expressly agree otherwise in writing. We recommend that you identify any fragile, high-value, or sentimentally important items before the service begins.

Our liability for loss or damage is limited to direct and reasonably foreseeable loss caused by our proven negligence or breach of contract. We are not liable for pre-existing damage, defects, structural weaknesses in furniture or property, hidden faults, inadequate packaging, or damage arising from items not being properly prepared for transport. To the fullest extent permitted by law, we exclude liability for indirect or consequential loss, loss of profit, business interruption, loss of opportunity, and emotional distress. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

We may require you to disassemble or prepare certain items in advance unless dismantling has been explicitly included in the service. Where we assist with dismantling, reassembly, or handling of electrical appliances, you confirm that the items are safe and suitable for such work. We are not liable for loss or damage caused by inadequate packing, overfilled boxes, unsecured drawers, loose fittings, or contents left inside furniture unless the damage results from our negligence. It is your responsibility to back up data, remove confidential materials, and protect digital devices before transport.

## Waste Regulations and Prohibited Items

Where our service includes waste collection, disposal, or clearance, you agree to comply with all applicable UK waste regulations, including rules relating to lawful transfer, description, storage, and disposal. You must ensure that any waste presented for collection is accurately described and does not include hazardous, illegal, or controlled materials unless we have expressly agreed and are licensed to handle them. This includes, without limitation, asbestos, chemicals, medical waste, pressurised containers, fuel, oil, gas cylinders, batteries, explosives, and any other regulated or dangerous substances. If prohibited waste is discovered, we may refuse collection or charge additional handling costs.

You confirm that you have the legal right to dispose of the waste and that no item handed over for disposal is stolen, fly-tipped, or subject to third-party ownership disputes. Where required by law, we may issue a waste transfer note, keep records, or obtain evidence of lawful origin and disposal. We reserve the right to separate waste categories, use licensed disposal facilities, and subcontract waste processing only to compliant operators. Any attempt to conceal hazardous waste, misdescribe contents, or request unlawful disposal may result in immediate cancellation and notification to the relevant authorities if necessary.

Our man and van service is not a substitute for unlawful rubbish dumping, and we will not knowingly participate in any activity that breaches environmental or waste legislation. The customer is responsible for ensuring that waste is presented in a safe, accessible, and legally compliant manner. If additional disposal charges arise because items are contaminated, require special handling, or are not as described, those charges will be payable by you. We encourage accurate listing of all items before collection so that the service can be completed efficiently and in accordance with the law.

## Customer Responsibilities

You must ensure that the goods are ready, accessible, and suitable for transport at the agreed time. This includes clearing pathways, protecting floors where necessary, and advising us of lifts, stairs, narrow doorways, or weight restrictions. You must be present or represented by an authorised adult to confirm instructions, inspect the load, and accept delivery unless otherwise agreed. If keys, codes, or access devices are provided, you warrant that you are authorised to share them and that their use will not breach any tenancy, building, or security arrangement.

You are responsible for removing cash, valuables, jewellery, medications, passports, confidential documents, and other personal items before the move unless we specifically agree to transport them. We are not liable for items left inside boxes, drawers, cupboards, or appliances unless we have expressly checked and accepted responsibility for them. You must notify us of any item that is unusually fragile, valuable, or difficult to carry. If specialist equipment, additional personnel, or protective materials are needed, these may be charged separately.

For safety reasons, we may refuse to lift or transport items that are unsafe, excessively heavy without suitable assistance, contaminated, or likely to cause damage. We may also stop work if we believe the conditions place our staff, your property, or third parties at risk. In such circumstances, you remain liable for services already provided and for any reasonable costs incurred. We expect customers to treat our staff with respect and to cooperate with reasonable instructions given for safety, access, or handling purposes.

## Insurance, Complaints, and General Provisions

We maintain insurance appropriate to the nature of our services, but insurance does not change the limits of liability stated in these terms. If you believe a claim is necessary, you must notify us as soon as reasonably possible and provide evidence of the alleged loss or damage, including photographs and any relevant documents. Claims may be rejected or reduced if notification is delayed, if the damage was caused by poor packing or pre-existing defects, or if the goods were not properly identified before the job began.

Any complaint should be raised promptly and in good faith so that we can investigate it fairly. We may ask for supporting information, inspect the items involved, or request that damaged goods are retained for assessment. The failure to follow a reasonable complaint process may affect your entitlement to a remedy. Nothing in this paragraph prevents you from pursuing legal rights that cannot be waived, but we encourage early resolution wherever possible.

These terms are governed by the law of England and Wales, and the courts of England and Wales will have exclusive jurisdiction unless mandatory law provides otherwise. If you are a consumer, you may also benefit from statutory protections that apply in your favour. No waiver by us of any breach or default will operate as a waiver of any later breach. If a term is invalid, illegal, or unenforceable, it will be treated as modified to the minimum extent necessary, and if that is not possible, it will be severed without affecting the rest of the agreement. By booking with Man and Van Maida Vale, you confirm that you have read, understood, and agreed to these terms and conditions in full.